Shipping Policies

We offer free shipping on most our items unless noted otherwise. Free shipping is for US 48 Lower States. All orders will be processed within one business day unless noted otherwise. Please note that delivery dates are estimated and not guaranteed. VG European is not responsible for carrier delays.

Damaged/Missing Items in Shipment

If you've received a damaged product or you're missing items from the shipment you MUST notify us within 14 days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged or missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Lost Packages

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within 14 days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started.